Veelgestelde vragen

About the process

What is tufting and how does it work?

Tufting is a textile making technique that involves inserting fibers into a fabric to create patterns, textures or designs. At Rugs in Peace, each rug is tufted and finished by hand.

What materials do you use for tufting rugs?

We mainly use synthetic wool and acrylic/wool mixes. They are easy to work with, easy to treat and maintain.

How does the process of making a rug work?

Well, good thing you asked. At Rugs in Peace we don't beat around the bush. This is how we fix it.

Step 1: Your Assignment/Wish

It all starts with you. You might have a brilliant idea for a rug, you want to give the employee of the month a unique gift, your niece is going to be born soon and you don't want to be that dick with the six hundredth diaper cake, or you're just looking for something to decorate your room. to cheer up. Whatever it is, we are here to listen and turn it into a product that you can look at with beaming eyes.

Step 2: The design

If you have a specific design in mind, we will sit at the drawing board with you. If you're thinking "hey, a little less frills here", we'll arrange that. We'll keep laughing, I promise. And if you just have a picture from Herr Google and everything has to be straight forward: nice and easy! We keep it realistic and see if we can adjust the design the way you want and the way we can. Tufting is a quite crude technique, so the less detailed, the better the outcome.

Step 3: Tufting begins

Once the design is approved, we begin tracing the design onto our canvas. We often make areas with color codes, so that we can always tuft per color and keep the process efficient.

Step 4: Latex Finish

After the tufting is completed, we apply a layer of latex. This ensures durability and keeps the fibers firmly in place. After drying for 24 hours, the rug is ready for the next step.

Step 5: Shave and cut

We carefully shear and cut the rug to perfect the texture and pattern and make your design pop more. This is where your rug comes to life.

Step 6: Finishing tape and backing fabric

We add the finishing touch by applying the backing fabric and finishing tape. This gives the rug a neat, finished look and ensures that your masterpiece is more resistant to wear and tear.

And voilà! After these careful steps, your dress is ready for shipping. It is now a unique work of art that fits perfectly with your wishes and interior, company, gift or customer.

How long does it take to make a rug?

At Rugs in Peace we work hard to get your rug to you as quickly as possible, but exact production time may vary. This depends on a few factors that we will take a closer look at:

Factor 1: The Design

First of all, if there is a design process involved, it can affect the time. If you already have a design or if we figure one out together, this can speed things up. Sometimes customers want a small adjustment, and that's completely okay. We want it to be perfect for you.

Factor 2: The Dimensions

Size matters! We can currently make rugs up to a maximum of 80x80cm. Larger rugs generally take more time, because they simply require more work.

Factor 3: Complexity and Colors

The more complicated the design and the more colors it contains, the more time we have to spend to make sure everything looks perfect.

In general, if everything goes smoothly, you can count on:

Normal Production Time : 2-3 weeks to make your rug, plus another week for shipping to your door.

Express Order : If you're really in a hurry, we can produce your rug in just 1 week, followed by 2-3 days for shipping.

We do our best to give you an accurate estimate with your order, so you know exactly when to expect your unique rug. At Rugs in Peace we go for quality, and sometimes that just takes some time.

Up to what size can I order a rug?

Currently a rug can be a maximum of 80x80 cm, but we strive to produce rugs in larger sizes.

How are the costs for a rug calculated?

We understand that you are curious about the price of our rugs. Good question! The costs of our rugs are a mix of different things that ensure that you get a top rug that will last a long time.

The Canvas : Let's start with the canvas we will be tufting on. We're quite picky, and that's a good thing. The type of cloth we use affects the price and quality of your rug.

Materials : Okay, what do we put in that rug? We are talking about the wool or other fibers, glue, latex, hundreds of skewers and finishing touches, such as backing fabric to protect the latex, bias tape and labels.

Tools : You can't make a rug without the right tools. Think of tuft guns, razors, glue guns and scissors. And of course our damage insurance if we cut off an earlobe! Oh no wait, those are hairdressers… never mind!

Labor Hours : Hand-tufted rugs require significant labor hours as we create each rug by hand. In the case of custom designs or our own designs, design time can also be a factor that affects costs. Creating a unique design to your specifications requires extra effort and time, which can impact the overall price.

Our pricing is based on these factors and ensures that you receive a high-quality, handmade rug that meets your expectations. We strive to deliver quality that justifies the value of your investment. For specific pricing and options, we invite you to contact us so we can help you choose the perfect rug for your needs and budget.

Can the rugs only be placed on the floor?

Absolutely not! Here at Rugs in Peace, our rugs aren't just for the floor. We also have a trick up our sleeve to transform your rug into a stunning wall decoration. It's a bit of a different process, but the end result is just as enchanting.

Our rugs are not only intended to brighten up your floors, but also to transform your walls into true works of art. If you choose to order your rug as a wall decoration, a special process is used to ensure that the rug can be firmly and securely attached to your wall.

They can also be placed on tables, desks or other surfaces that are not affected by shoe soles :).

About the ordering process

Can I order a personalized rug?

Yes, we offer the option to order personalized rugs. Contact us and discuss your specific wishes, such as design, colors and dimensions. For custom designs, we ask for a deposit of 25% of the agreed price in advance. If the sale does not go ahead for any reason, custom rugs are more difficult for us to sell than a non-personalized design.

Can I order a larger quantity of rugs?

That is certainly possible, but we are not a factory. We can discuss together what the wishes are and what the given time frame and budget is. A larger edition of the same design is cheaper than multiple individual designs. And we can always talk about quantity discounts ;).

Can I return or exchange a rug?

Yes, we accept returns within a certain period of time after receiving your rug, provided it is in unused condition and there is a valid reason, such as damage from shipping or faulty manufacturing.

Do you offer international shipping?

Yes, we offer international shipping. If you put a product from the website in your basket, you can see what the shipping costs are. We keep all standard prices for shipping with PostNL. Please note that we are based in the Netherlands, so shipping prices are lower within Europe than to other continents.

Shipping in the Netherlands is free. Dutch people like it for free.

About maintenance

How can I clean and maintain my rug?

Proper maintenance of your rug is essential to extend its life and ensure it always looks its best. Here are some tips for optimal maintenance of your rug:

Vacuum regularly : Vacuum your rug regularly to remove dust, dirt and loose fibers. Use a soft brush or low power with your vacuum cleaner or handheld vacuum cleaner to avoid damage to the fibers.

Do not water! They are not houseplants that are happy with water. It is not recommended to place the rug in damp locations, such as in a bathroom or toilet. In addition, pee and poo particles in your dress are not very fresh. Do not use the rug as a doormat and avoid washing the rug in the washing machine, as the latex may dissolve. Of course, a glass of Bonomel may occasionally fall on it, but then you should look at the 'cleaning' department for tips.

Tackle stains immediately : Treat stains immediately to prevent them from soaking into the fibers. Use a soft, damp cloth and blot gently. Avoid rubbing as this can spread the stain. For a more stubborn stain, you can always contact us for advice.

Professional cleaning : Consider having your rug professionally cleaned, especially if it is used or walked on a lot. Professionals have the right tools and techniques to thoroughly clean your rug without causing damage. If you dare to take the risk, you can also rent a professional cleaning device from a hardware store. Please mention that it is a handmade tufted rug to prevent any damage. If your rug is just chilling on your desk or hanging on the wall, keeping it by hand is just fine.

Rotation : If your rug is in an area with a lot of direct sunlight, rotate it regularly to evenly distribute discoloration and wear.

Avoid Overloading : Avoid placing heavy furniture on your rug for extended periods of time to prevent collapse and damage to the fibers. But your dress is also intended more as a statement piece than floor plebs, of course.

Protect from pets : If you have pets or a toddler, make sure they don't gnaw, suck or scratch your rug. Also vacuum the rug regularly with a vacuum cleaner or dust extractor to keep it tidy.

Are your rugs suitable for outdoor use?

Our rugs are generally designed for indoor use. An exception is of course if the rug is intended for short or one-time use, such as an entrance decoration for an event, where the rug is used intensively in a short period. The rug can often be saved afterwards by proper cleaning, but it does not get any better.

If you would like to use it more often as an eye-catcher, you might consider ordering the rug as a wall decoration, to prevent wear and tear and to enjoy it for longer!

What can I do if my rug becomes damaged?

Gather supplies: Make sure you have the following supplies on hand: scissors, a needle, toothpick or skewer, matching yarn (wool or cotton), tweezers and a piece of cardboard.

Inspect the damage: Examine the damage carefully and identify loose or broken fibers. Mark the damaged area so you can find it easily.

Trim Loose Fibers: If there are loose fibers, use scissors to cut them evenly at the level of the surrounding fibers. Be careful and don't cut too deep.

Repair Broken Fibers: If there are broken fibers, use a needle and matching thread to gently stitch the fibers back together. Insert the needle through the broken area and gently weave the fibers together. Be careful not to make the repair too tight so as not to distort the rug.

Use tweezers or skewer: If there are small knots or tangles, use tweezers to gently untangle and smooth them out.

Protect the rug: Place a piece of cardboard under the damaged area to prevent accidentally poking through the rug as you work.

Test the repair: Check the repair carefully and make sure it looks and feels natural.

Maintenance advice: We advise you to regularly maintain your handmade tufted rug, such as regular vacuuming and tackling stains immediately. This can help prevent further damage.

Are you stuck? Then you can of course contact us for advice. If the damage is really drastic, we can discuss whether we can repair the rug.